Adventure and magic await you in the clouds

A hotel for those looking for *next level* service, setting, and food I've waited a little too long before writing this review - so the names of the staff are starting to fade but what is still crystal clear for us is that the Koora Hotel will be our LODGING OF CHOICE when we return to Monteverde! We've stayed at a wide variety of hotels - from the basic and to 5-start resorts - and this boutique hotel has the highest, most attentive, level of customized-personal-we-genuinely-care service we've EVER encountered on any trip. Let me recount the ways: 1. It began pre-travel, when Kenneth - who I believe is the Hotel Manager - reached out to share that there would for construction on the hotel grounds during the day and offered a refund if we found it to be unacceptable. We didn't have an issue with this but also found this to be refreshingly transparent. 2. Then enroute to the hotel, Kenneth inquired about they can best prepare for our arrival (through this conversation, he booked our dinner for the night, and arranged to have our dirty laundry picked up). By the way, the laundry service was sooooo reasonable that I should have had them wash everything ... lol!3. I should also mention that he helped arrange for an off-site family massage at a place I found on TripAdvisor, which ended requiring him to help us re-schedule because we missed the appointment. I mention this because it took quite a bit of his time despite the fact that Koora offers massage on-site (a fact that I was mortify to discover only after we had left the hotel). 4. The food at the hotel is exceptional! We chose to dine there the first night, primarily for convenience, due to our rather late arrival but quickly discovered that the food, chef and service were incredible. Our 14 year-old ordered surf-and-turf (grilled octopus with steak) and if her stomach was so physically small, she would have consumed every morsel. Our breakfasts, complete with high quality proteins, juices, and fruit, really sent us on our day's adventures on the right foot.5. The hotel is adjacent to the Aguti Reserve. On our last morning, we ran toward its summit but - literally less than a quarter mile from the top - I was out-voted by the family had to turn around in order to make it down in time for breakfast. We shall return and run to the top! But the missed opportunity aside, we highly recommend booking a guided nature walk through the reserve. Again, after the fact, we discovered that so many animals make their home there (and probably hid from us as we tromped along the trail in search of the summit rather than them). 6. Did I mention the service??? Let me mention it again. One evening, our rental car's sensor indicated one of the tires had low pressure. Given the fact that we were headed to Arenal via a long, rustic, partly dirt and very bumpy road the next day - this caused quite a bit of anxiety because the gas stations were closed. Kenneth was gone but the front counter staff consulted one of the cooks (who owned a jeep and therefore owned a tire pressure gauge). After his shift, the cook worked to check our tire pressure while we were out to dinner. If the tire was low, they would have escorted us to the gas station that was open or the next day. By the time we returned from dinner, they had good news for us - and what a relief! That truly was above-and-beyond. Lastly, I'll just mentioned that all of the staff who work at Koora all appear happy and possess a level of genuine warmth not found at any of the many places we've visited. We hope that Kenneth and his team are still there when we return to visit all of the overlooked aspect of this true gem in the Monteverde cloud forest. Love to them all the way from California!

Excellent hotel Wonderful stay. The food in the restaurant was excellent quality. The rooms were spacious with plenty of room for our family of four. Beds very comfortable. Staff super friendly and helpful. They learned all of our names right away! I’ve never had that even in the priciest hotels. The walking trails behind the hotel were also a fun bonus giving lots of opportunity to see wildlife close by. Would stay here again any time and I can only imagine that the planned renovations will make it even better.

Amazing Koora Hotel and Staff We brought our daughter and friend for spring break from college and had the most amazing experience. The 3 bedroom family suite was fantastic. Stocked fridge, beautiful view, and very comfortable amenities. Having the preserve right next door was wonderful to be able to go and walk at any time. They organized a great night time walk with a guide that I'd highly recommend. We wish the restaurant was in Cleveland as this would be our favorite restaurant. Every meal was amazing, colorful, and delicious. However, the best thing about our stay was the staff. We have never met such friendly people throughout the hotel. Within hours everyone knew our names and called us by them. My girls even hugged the staff goodbye! We all wished we could have stayed longer and will definitely recommend to friends. Thank you Koora Hotel!

Truly perfect! Koora Hotel lives up to all the positive reviews here - and then some. We stayed in a two bedroom bungalow for one night, and it was a wonderful experience. The room and view were stunning and incredibly comfortable for me, my husband and son. But it's the tiny touches - a stocked, free minibar with drinks for kids and beer from a local brewery, the excellent local coffee and French press - that really made our room special. The food, drinks and view at the hotel restaurant where we ate dinner and breakfast were superb. But the real reason I want to give Koora Hotel six stars is because Marco and his staff are the best. Before our trip, Marco was incredibly helpful in finding us a guide for a hike. Everyone from the front desk to the restaurant staff was so warm - I genuinely felt like they wanted us to have the best time. I'd come back in a heartbeat. Thank you Marco and Koora Staff for making our all-too-short stay so special!

Amazing experience at Koora! We stayed 2 nights at Koora in two of their bungalows. It was an amazing experience. The facilities are beautiful and had everything we could need. The view from the main building and restaurant could not be beat, and there was abundant wildlife just outside (and inside if you're not careful!) the buildings. The absolute highlights were the fantastic restaurant and the friendliest staff I have every met. We could not have enjoyed our stay more - if you are going to Monteverde, definitely visit Koora!

Incredible I’m not sure I can add much to the previous reviews. The service here is probably the best we have received from any hotel we have ever stayed at- the staff all know you by name and you feel really welcomed.The night tour they arranged for us was fantastic. The food here was great too! 100% recommend

Simply the best in Monteverde ! This hotel sitting at the edge of the cloud forest is magnificent in every way. Great location (although best reached with a 4x4 car), great rooms with little kitchenette, very friendly staff with a personal approach to every guest that makes you feel at home right away !As a bonus the restaurant is sublime serving local food as well as classic dishes. The location is central to all major visits in the vicinity. You can also do the aguti trail which is right outside the hotel and which is open all day long (contrary to the wildlife reseves)This one really ticked all the boxes for us.

Great Family-Friendly Hotel with Gorgeous Views and Fabulous Staff This is a great place with comfortable rooms/bungalows, friendly attentive staff, and gorgeous views, The 2-story family bungalow had the perfect layout for our family and was nicely nestled in the forest. We especially enjoyed the lobby/restaurant/bar overlooking the cloud forest with ocean in the distance - including breakfast and sunset happy hour. All the staff were so friendly, helpful, and attentive - addressing us by name and always smiling. There was construction going on which we definitely heard/noticed, but they alerted us before our visit so we knew what to expect. Great value and perfect for families.

Impeccable Service, Great Location Hotel Koora was amazing! The service was truly impeccable. Marco and Kenneth were extremely courteous, friendly, helpful, and professional. Marco felt like a family member chatting with us, providing us with info, and always acknowledging us all by name, even the kids!! Kenneth took us on an impromptu tour looking for frogs on our first night of arrival. We stayed 2 nights, and were really sad to leave! We typically choose high-end resorts, or luxury boutique hotels, and this personalized service at Koora is beyond compare! I 1000% recommend this hotel.

Excellent hotel in the cloud forest Koora was a wonderful hotel with amazing views, excellent food and drinks and top knotch service. From the moment we arrived and met Marco we knew we were in good hands. Our room was wonderful and exactly as described, surrounded by trees and tranquility. The bed was comfortable and the room was very clean and well kept. There is construction going on at the moment but as soon as that is done this place will be even better and we look forward to going back! Marco made our stay excellent and it was a pleasure to meet him and experience his gracious hospitality. We highly recommend this hotel.