1.2 The Website is the operated by Everty Services Limitada (a company registered in Costa Rica with its registered office at 118 B Street, Trejos Montealegre Neighborhood, Escazu Village Mixed Condominium, Corporate Tower, Everty Offices, Floor: 2, Escazú, San Rafael, San José, Costa Rica) and its affiliated companies (collectively “KOORA HOTEL” or “we” or “our” or “us”).
1.4 The following are terms and conditions of a legal agreement between you (“You” or “Your”) and KOORA HOTEL and these terms and conditions shall govern your use of our Site. More specifically, by:
1.4.1 accessing and/or using the Site or the Content provided on or through the Site, and/ or
1.4.2 submitting any material and/ or information to or through our Site, and/ or
1.4.3 making a booking via our Site,
1.5 You must be at least 18 years of age to use our Site. By using our Site, you warrant and represent to us that you are at least 18 years of age.
1.6 All the information on this Site is specific to KOORA HOTEL. We have taken great care to make this Site as clear, comprehensive and informative as possible and all the information here is presented with great care and attention; however KOORA HOTEL will not guarantee the information is presented correctly and we assume no responsibility for any inconveniences, loss of revenue or any damages, which result from the direct or indirect use of any information provided on our Site by You or any other third party.
1.7 We also endeavor to ensure that all information presented on our Site is accurate, appropriate and up to date however, we do not make guarantees of any kind in that respect, including but not limited to the rates of the KOORA HOTEL listed being available at the time of a booking.
1.8 Through the Site, you have access to a variety of resources and content. These may include from time to time, but are not limited to, the following:
1.8.1 webpages, data, messages, text, images, photographs, downloads, service marks, graphics, audio and video such as podcasts and webcasts, and documents such as press releases, case studies, articles, newsletters, white papers, product data sheets, bookings and reservations (“Materials“); and
1.8.2 forums, discussion groups, chat areas, bulletin boards, blogs, wikis, e-mail functions, and other services in connection with which you can upload, download, share, email, post, publish, transmit or otherwise access or make available Content (as defined below) (“Community Services” and together with Materials and other information are collectively referred to as “Content“).
2 Copyright and Trademark notice
2.1 We, together with our licensors, own and control all the copyright, trademarks and other intellectual property rights in our Site and the Content; and
2.2 all the copyright, trademarks and other intellectual property rights on our Site and the Content are reserved;
2.3 the names, logos, trademarks, and service marks of KOORA HOTEL or any other third party that appear on the Site or in the Content may not be used in any advertising, publicity, promotion, or in any other manner implying the endorsement or sponsorship of KOORA HOTEL, or affiliation with any product or service, without our prior express written permission;
2.4 you acknowledge that you do not acquire any ownership rights in any and all of our intellectual property by downloading copyrighted material.
3 Promotional Information
All Hotel bookings through the Site are handled by a third-party provider and certain necessary information is required, in order for your booking to be processed by the Hotel and completed. Card payments are accepted, and your declared card must be valid until the date of Your departure from the Hotel. Your card details will be passed directly to the Hotel to guarantee your booking. The Hotel reserves the right to take a pre-authorization on the credit/debit card prior to the date of Your arrival. If Your card has been declined, the Hotel will try to contact You and reserves the right to cancel the booking if an alternative valid card is not provided. Bookings cannot be guaranteed without a valid credit/debit card. Full payment is required upon check-in with the same valid credit/debit card, used at the time of booking. Some reservations or promotional packages may require 100% pre-payment of the stay value.
4.2 Check-in policy
The check-in time is from two to ten (2:00 p.m. to 10.00 p.m.) local time at KOORA HOTEL on the check-in date.
The check-out time is from six to eleven (6:00 a.m to 11.00 a.m. ) local time at KOORA HOTEL on the check-out date.
4.3 Cancellation policy
Cancellations must be received at least fourteen (14) days prior to Your expected day of arrival. If a cancellation is received later than the required fourteen (14) days, or in case of no show, the Hotel will charge your declared credit/debit card used to effect the booking with 100% of the stay value.
Please note that special offers, discounted rates and packages have different cancellation policies. Please check what is applicable to you at time of booking.
If you would like to modify or cancel a booking please contact our reservation department or simply go online on our Site in the booking section (‘Change/Cancel Booking’) to make changes or cancel your booking by entering your booking confirmation number and email address. Your booking details will be displayed and you will be able to make the amendment/cancellation.
5 KOORA HOTEL’s Right to Cancel and Errors
The Site may contain technical inaccuracies and typographical or other errors in connection with information displayed on the Site, including, without limitation, rates, fees, stay details, or availability applicable to your transaction. KOORA HOTEL assumes no responsibility or liability for such errors, inaccuracies, or omissions. KOORA HOTEL shall have the right not to honor reservations or information affected by such errors, inaccuracies, or omissions. KOORA HOTEL shall have the right to make changes, corrections, cancellations, and/or improvements to such information or reservations based on such information, at any time, including after confirmation of a reservation.
6 Payment Terms
The Hotel requires all reservations to be guaranteed by a credit card. You are required to enter a valid credit card number so as to guarantee your reservation and no charges will be made by the Hotel, but pre-authorisation will be taken. You are responsible for the payment of your booking in full directly to the Hotel upon Your arrival.
In case of a Promotional Offer booking, the total cost of the booking for the stay could be payable in full at the time of such booking, depending on the terms of the Promotional Offer. Failure to provide a valid credit/debit card detail for the booking could result in an automatic cancelling of the booking. Promotional Offer bookings are non-cancellable and non-amendable. In the event of cancellation or no-show, no refund will be given. Name on the reservation must be the same as the credit cardholder’s name and same individual must check-in for the stay. The credit/debit card used to book the Promotional Offer rate must be presented at the time of check-in. In case if you are paying for someone else, please get in touch with our reservation department prior to the arrival of the guest. Promotional Offers cannot be combined with any other Promotional Offer and the discount is non- transferable. We reserve the right to discontinue a promotion at any time without notice. The specific terms of a Promotional Offer will have precedence over any conflicting terms under these terms and conditions.
Pets are not allowed in KOORA HOTEL. Service animals that provide assistance to individual guests with disabilities are allowed at the Hotel and they are not subject to the policies and restrictions that apply to other pets or animals.
8 Non-smoking policy
In keeping with the global initiative and while adhering to applicable laws, rules and regulations, we are an environmentally friendly Hotel and as such, our guest accommodations are exclusively non-smoking. Failure to adhere to this policy may result in a cleaning charge and/ or a fine if found to be in breach of any applicable legislation, rule and/ or regulation.
9 Child policy
Families are welcome at KOORA HOTEL, where parents and grandparents can enjoy family moments with the Hotel’s staff being delighted to cater to your needs in order to achieve a comfortable and enjoyable stay.
If you have been provided with a login and password, then any such login and password are for your personal use only. You may not reveal your login or password to anyone else or permit anyone else to use your login and password to access the Site. You are responsible for maintaining the confidentiality and security of your login and password and accept responsibility for all activities that occur under your account or password. You must notify the Hotel immediately in the event that the security of your login or password has been breached or any how compromised.
12 License to use our Site
12.1.1 view pages from our Site in a web browser;
12.1.2 print pages from our Site;
12.1.3 download pages from our Site;
12.1.4 stream audio and video files from our Site;
12.1.5 store, display on your electronic device, listen to and play material that we publish, broadcast on the Site or make available for download through the Site,
12.3 You may only use our Site for your own personal, informational and / or non-commercial purposes and you must not use our Site for any other purposes.
12.5 Unless you own or control certain relevant rights in the said material and/or Content, you must not:
12.5.1 re-publish any material and/or Content;
12.5.2 sell, rent, license or sub-license any material and/or Content;
12.5.3 publicly screen any material and/or Content;
12.5.4 use or exploit any material and/or Content for a commercial purpose; or
12.5.5 redistribute any material and/or Content for any purpose.
12.6 Notwithstanding the provisions of section 12.5, you may only redistribute our newsletters or articles or case studies from our Site, in print and electronic form to any person that are intended for such purpose.
12.7 We reserve the right to restrict access to certain sections/ parts of our Site, or our entire Site as a whole, at our discretion. Pursuant to this section, you must not circumvent or evade, or attempt to circumvent or evade, any restriction of access measures on our Site.
13 Acceptable use
13.1 You must not:
13.1.1 use our Site or Content in any way or take any action that causes, or may cause, damage or impairment of the performance, availability, visibility or accessibility of the Site or the Content;
13.1.2 use our Site or Content in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
13.1.3 use our Site to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
13.1.4 conduct any systematic or automated data collection activities (including, without limitation to, scraping, data mining, extraction and data harvesting) on or in relation to our Site without our clear and express written consent;
13.1.5 access or otherwise interact with our Site using any robot, spider or other automated means;
13.1.6 use data collected from our Site for any direct marketing activity (including but without limitation to email marketing, SMS marketing, telemarketing and direct mailing);
13.1.7 use our Site or Content in any way that is false or misleading;
13.1.8 use our Site or Content in a way or take any action that is defamatory, degrading or derogatory of another;
13.1.9 use our Site in any way or take any action that violates or disrespects another person’s privacy or includes any copies of another person’s confidential, sensitive or personal data.
13.2 You must not use data collected from our Site to contact individuals, companies or other persons or entities.
13.3 You must ensure that all the information you supply to us through our Site, or in relation to our Site, is true, accurate, current, complete and non-misleading.
14 User details on Site
14.1 If you submit your application for a job at KOORA HOTEL through our Site, you are responsible to ensure that the information you submit (including but not limited to, your full name, email address, phone number, cover letter and curriculum vitae) is accurate, current and true.
14.2 If you submit any enquiry and or any other information on our Site, you are responsible to ensure that the information you submit (including but not limited to, your full name, email address, phone number and location) is accurate, current and true.
15 Your content: license
15.2 To the extent permissible by law, you grant to us a worldwide, perpetual, irrevocable, non-exclusive, royalty-free and fully sub-licensable license to use, reproduce, modify, store, adapt, publish, publicly perform, publicly display, broadcast, transmit, translate and distribute your content in any existing or future media and/ or in relation to the Site and/ or any successor website, for any purpose and in any form, medium or means of technology.
15.3 You grant to us the right to sub-license the rights licensed under section 15.2.
15.4 You grant to us the right to bring an action for infringement of the rights licensed under section 15.2.
15.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
15.6 You may edit your content to the extent permitted using the editing functionality made available on our Site.
15.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.
15.8 You hereby warrant that:
15.8.1 you have the authority and right to grant this license; and
15.8.2 KOORA HOTEL’s exercise of the rights granted pursuant to this license will not infringe or otherwise violate any third-party rights.
16 Your content and personal information: general rules applicable
16.2 Your content and your personal information must not be illegal or unlawful and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
16.3.1 be libelous, untrue, inaccurate, misleading or maliciously false;
16.3.2 be obscene or indecent or not in good taste;
16.3.3 infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or any other intellectual property right;
16.3.4 infringe any right of confidence, right of privacy or right under data protection legislation;
16.3.5 constitute negligent advice or contain any negligent statement;
16.3.6 constitute an incitement to commit a crime;
16.3.7 be in contempt of any court or in breach of any court order;
16.3.8 be in violation of racial or religious hatred or discrimination legislation;
16.3.9 be blasphemous;
16.3.10 be in breach of official secrets legislation;
16.3.11 be in breach of any contractual obligation owed to any person;
16.3.12 depict violence in an explicit, graphic or gratuitous manner;
16.3.13 consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
16.3.14 constitute spam; and
16.3.15 be offensive, deceptive, racist, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory.
17 Limited warranties and Termination of use
17.1 To the extend permitted by applicable law, we do not warrant or represent:
17.1.1 the completeness, reliability or accuracy of the information published on our Site;
17.1.2 that the material or Content on the Site is up to date;
17.1.3 that the Site or any service on the Site will remain available;
17.1.4 to monitor the Site or screen the Content that is shared or submitted on or through the Site, notwithstanding the fact that we reserve the right to review the Site and Content and to monitor all use of and activity on the Site and to remove or choose not to make available on or through the Site any Content in our sole discretion;
17.1.5 that the Site or Content therein will meet your requirements;
17.1.6 that the Site will be available on an uninterrupted, timely, secure or error-free basis; and
17.1.7 that the quality of any information or Content, viewed, read or obtained by you on or through the Site will meet your expectations.
17.2 We reserve the right at any time without notice or explanation at our sole discretion, to discontinue or modify any or all of our Site Services, to stop publishing our Site, to discontinue providing or limit access to the Site and to discontinue or modify or stop publishing any material or Content on our Site.
17.5 We may at our sole discretion terminate or limit your access to or use of the Site if we determine that you have infringed the copyrights of a third party.
17.6 We may remove Content that is confidential and/ or proprietary to a third party without that third party’s permission.
17.7 Except where expressly provided otherwise, the Site and all Content provided on or through the Site, are provided on an “as is” and “as available” basis.
18 Limitations and exclusions of liability
18.1.1 limit or exclude any liability for death or personal injury resulting from negligence;
18.1.2 limit or exclude any liability for fraud or fraudulent misrepresentation;
18.1.3 limit any liabilities in any way that is not permitted under applicable law; or
18.1.4 exclude any liabilities that may not be excluded under applicable law.
18.2 The limitations and exclusions of liability set out in this section 18 and elsewhere in these terms and conditions:
18.2.1 are subject to section 18.1; and
18.2.2 govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
18.3 To the extent that our Site and the information and Services on our Site are provided free of charge, we will not be liable to you for any direct, indirect, incidental, special or consequential loss or damage of any nature.
18.4 We will not be liable to you in respect of any direct, indirect, incidental, special or consequential losses arising out of any event or events beyond our reasonable control.
18.5 We will not be liable to you in respect of any direct, indirect, incidental, special or consequential business losses, including (without limitation to) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
18.6 We will not be liable to you in respect of any direct, indirect, incidental, special or consequential loss or corruption of any data, database or software.
18.7 You hereby acknowledge and accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
19.1.1 send you one or more, formal warnings;
19.1.2 temporarily suspend your access to our Site;
19.1.3 permanently prohibit you from accessing our Site;
19.1.4 block computers or other electronic devices using your IP address from accessing our Site;
19.1.5 contact any or all of your internet service providers and request that they block your access to our Site;
19.1.6 commence legal action against you, whether for breach of contract or otherwise; and/or
19.2 In any event that we may suspend or prohibit or block your access to our Site or a section of our Site, you must not take any action to circumvent such suspension or prohibition or blocking.
20 Waiver and Severability
21 Third party rights
21.3 The Site provides links to websites and access to content, products and services of third parties.
21.4 We are not responsible for third party content provided on or through the Site or for any modifications or updates to such third-party sites and you bear all risks associated with the access to, or use of, such websites and third-party content, products and services.
22 Entire agreement
23 Law and jurisdiction
23.2 Any disputes, claims or obligations (whether contractual or non-contractual) arising out or in connection with it or its subject matter or formation shall be governed by the laws of Costa Rica and subject to the non-exclusive jurisdiction of the courts of Costa Rica.
24 Our contact details
24.1 This website is operated by Everty Services Limitada.
24.2 You can contact us:
24.2.1 by post, using the postal address given above and the addresses published on the Site;
24.2.2 using our Contact Us section on our Site;
24.2.3 by telephone, on the contact number published on our Site; or
24.2.4 by email, using the email address published on our Site.
© Copyright 2022 KOORA HOTEL ®, Everty Holdings Ltd. All rights reserved. Most hotels are independently owned and/or operated.